Petra for Windows and Aluminum products are used in residential, industrial, and commercial projects. They should be taken into consideration from the early design stage and initial architectural planning of the construction site.

Contact Methods

Customer visits one of the sales outlets located in Jeddah, or contacts the unified phone number (0535000833), or uses the official website by clicking the “Contact Us” icon to submit a request and schedule a customer visit. With the support of sales engineers and consultants, customers are able to choose their preferred specifications and standards, such as product designs, colors, glass types, accessories, and more.

Initial Structural Site Measurements

Sales consultants at the sales outlets schedule an appointment for a site visit by specialized engineers to take initial measurements of all structural openings. This is coordinated with the client to select a suitable time for the visit. After that, the sales consultant provides appropriate suggestions and recommendations for the required products during the specification stage with the client. These specifications are presented through detailed forms and drawings, which the sales consultant then sends to the specialized study and pricing department. This process is carried out in order to provide the client with a quotation within one to five working days.

Contracting

Once the customer’s quotation is completed, the sales consultant will contact the client by phone for a final review of the specifications and drawings. After that, a contract is signed, including the terms of work, execution period, payment policy, delivery timeline, warranty, and other detailed conditions. The client is entitled to receive a copy of the contract.
Final Structural Site Measurements
After approving the drawings and signing the contract, the measurement engineers visit the construction site again to take the final measurements. A production schedule is then set for the manufacturing process, along with the agreed delivery timeline.

Product Readiness

When the products are ready, Petra for Windows and Aluminum ensures professional and standardized preparation and storage. Products are carefully packed and protected using a protective film (PROTECTION FILM) to prevent any damage or scratches, ensuring they arrive at the construction site in perfect condition, free from defects.

After-Sales Services

The company provides a genuine extended warranty for its customers of up to five years, along with outstanding customer service available through direct phone contact with the customer service department, or via social media channels and the company’s official website, within 24 hours.